Secretaries' Innovation Group

Conference Materials: Improving Operations - Efficiency and Effectiveness

**To view power point presentations and supporting materials, click on * bold, underlined title.

Utah's Theory of Constraints Continues to Produce Big Results in SIG States - December 2019

* Thinking Clearly
   Kristin Cox, Executive Director, Utah Office of Management and Budget
* Social Services Redesign
   Sara Stolt, Transformation Manager, North Dakota Department of Human Services
* Theory of Constraints Continuous Improvement Project
   Steve Corsi, former Secretary, Missouri Department of Social Services

  • ​Kristen Cox has brought Utah’s pre-eminent management effectiveness system, Theory of Constraints to several SIG states over the past few years with big impacts. States include TX, FL, OH, MO, WY and now ND. Now former MO secretary and SIG member Steve Corsi, and ND transformation manager Sara Stolt will describe their remarkable cost reduction and performance achievements using the Utah system. TOC includes these characteristics: no budget increases, no system upgrades, no added staff, and no new training.  Kristen will describe how the Utah model can be brought into any SIG state, and the two secretaries will describe how these results were achieved.


Six Sigma or Lean May Not Be the Best Systems for Government Management Improvement: The Theory of Constraints (TOC) May Be More Adaptable - July 2017

* Theory of Constraints: 1O1
   Kristen Cox, Executive Director, Utah Governor's Office Management and Budget

  • When FL SIG member Cissy Proctor called upon Utah to import its management effectiveness approach called Theory of Constraints (TOC), its implementation applied to Florida’s UI program resulted in an increase in UI on-time payments of twenty percentage points, from the high 60s to the high 80s, in a period of just months.   Utah OMB director Kristen Cox will show how this management efficiency and effectiveness system is being used across program areas in her state to decrease costs and improve outcomes.  


Theory of Constraints - June 2015

* Operational Excellence in Utah Government
   Steve Cuthbert, Deputy Director, Utah Governor's Office of Excellence

  • Steve will describe two Utah human services projects which achieved very high impacts on throughput and expenditure reductions.


November 2014

* The Utah SUCCESS Initiative and the New Mexico Project
   Greg Gardner, Operational Excellence Director, Utah Governor's Office of Management and Budget

  • Improving New Mexico’s call center operations through the implementation of Theory of Constraints 


Theory of Constraints - June 2014

​​* Better, Faster, Cheaper State Government
   Kristen Cox, Executive Director, Utah Governor's Office of Management and Budget
* Rapid Process Improvement at TWC
   Larry Temple, Executive Director, Texas Workforce Commission
   Alfredo Mycue, Director of Business Transformation / Rapid Process Improvement, Texas Workforce Commission

  • The Government Efficiency Exemption Policy - - bringing modern management advances into dark places.  
  • Utah - - Applications UP 48%;  FTEs DOWN 29% 
  • Texas RFP days from idea to publish DOWN by two thirds.  Bonus - How to shame a government lawyer into approving an RFP draft within 48 hours. 

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